Shipment
1.Orders will be processed timely after the payment confirmed.Normally it will be sent out in 1-5 days.
2.We only ship to confirmed order addresses. Your order address must match your shpping address.
****( For Russia customer, please write a full name of the delivery contact person, it may happen that you can't receive your order
base on the new policy of your country.)
3.Shipping time is provided by the carrier and excludes weekendds and holidays. Transit times may vary, particularly during the holiday
season.
4.If you have not received your shipment within the time we described for the item, please contact us firstly. We will double check it and get back to you as soon as possible with a reply.
Payment
1. We accept Ali pay, West Union, TT. All major credit cards are accepted through secure payment processor ESCROW.
2. Payment must be made within 3 days of order.
Please contact us in 7 days and you will have 30 days to return it from the date after it was received. If this item is in your possession more than 7 days,
it is considered used and WE WILL NOT ISSUE YOU A REFUND OR REPLACEMENT. Shipping cost is bear by both seller and buyer in half.
1.Q: How long is the warranty period of the Oreab’s lighting?
A: All our lamps have a 2 year warranty, please rest assured to buy.
2.Q:What is CCT?
A: CCT is short for Corelated Color Temperature. Simply speaking, it’s the light color. For example, warm white, natural white, etc.
3000-3500K (warm white)
4000-4500K (natural white)
5000-5500K (white)
6000-6500K (pure white)
>7000K (cold white)
3.Q: What is RGB(W)?
A: The basic color Red, Green, Blue, (White), their combination with each other can generate any color in the visible spectrum. It can achieve a color changing effect.
[If you need white color in your lighting, choosing RGBW. RGB can not generate white color.]
4.Q:What is IP44, IP65, IP68?
A:IP(Ingress Protection), classifies as the protection level against intrusion of dust and water. Higher number means higher protection level.
The first digit indicates the protection level against solid?particle ( like dust. )
The second digit indicates the protection level against liquid.
IP44: dust-proof, NOT waterproof
IP65: the light can work in heavy rain condition.
IP68: the light can all immerse in water,
5.Q: What is CRI or RA?
A: CRI(Color Rendering Index), is the ability of light to restore color.
Higher CRI indicates the color under light is more close to the actual color of the object.
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